Quadro SW-Version 4.1.x Betriebsanweisung PDF herunterladen (Seite 12)

Quadro Manual III: Extension User's Guide Quadro’s Auto Attendant Services

Quadro2x, 2xi, Quadro4x, 4xi, 4xa, Quadro16x, 16xi; (SW Version 4.1.x) 12

Pre-configured Call Back

For Pre-configured Call Back service, a list of trusted PSTN callers must be configured into the Quadro's Authorized Phones Database using Web

Management. The Call Back service should be enabled and a valid callback PSTN destination should be specified for each PSTN caller.

To use Pre-configured Call Back, the PSTN caller registered in the Authorized Phones Database simply calls to the PSTN number attached to the

Quadro FXO line (the FXO line should be previously routed to the Auto Attendant) from the global PSTN network. Allow the call to ring twice and

then hang up. Call Back will be instantly activated and Quadro will call back to the defined Call Back destination. By answering the incoming call, the

PSTN party will be connected to the Auto Attendant menu.

Remote Call Back Configuration

Call Back settings may be configured or reconfigured by an authorized PSTN caller using a phone and calling to the Quadro's Auto Attendant. There

are two options for configuring Call Back remotely:

• Permanent Call Back

• Non-Permanent (Instant) Call Back

Please Note: Remote Call Back Configuration services are only available when the Automatically Enter Call Relay Menu checkbox is disabled in

the Call Back settings for the trusted user.

Permanent Call Back

This service allows the callers registered in the Authorized Phones Database to create a new trusted PSTN Caller with Call Back enabled. They can

also modify the Call Back destination of an existing PSTN Caller in the Authorized Phones Database. By calling Quadro's PSTN number (that is

previously routed to the Auto Attendant) and entering the Auto Attendant menu, the caller is able to use the

g

code to create a new trusted

PSTN Caller as well as to modify the Call Back destination for the already registered Caller in the Authorized Phones Database.

Entering the Permanent Call Back reconfiguration menu, the system will ask the caller to login by dialing the number and an appropriate password

for the Quadro’s extension that is used as a login extension in Call Back settings.

After entering the login successfully the PSTN callers should follow the voice instructions for configuring a new entry or reconfiguring the existing

entry in Authorized Phone database.

When the system accepts the settings, the corresponding entry will be logged to the Authorized Phones Database. The detected PSTN caller

address must correspond to the one applied by the caller, the FXO line must be available on the Quadro, there must be network connectivity and the

destination must be reachable. The PSTN caller will then be disconnected from the Quadro's Auto Attendant and the defined Call Back destination

will receive a call from the Quadro within the next 45 seconds. Answering the incoming call, the PSTN caller will be reconnected to the Quadro's

Auto Attendant.

Non-Permanent Call Back

Non-Permanent Call Back configuration service allows the trusted caller to organize one-time Call Back to the defined PSTN destination. In this

situation, no entry will be logged to the Authorized Phones Database.

By calling Quadro's PSTN number (that is previously routed to the Auto Attendant) and entering the Auto Attendant menu, the caller is able to use

the

f

menu to modify the Call Back destination for the already registered Caller in the Authorized Phones Database.

The system will ask the caller to login by dialing the number and an appropriate password for the Quadro’s extension that is used as login extension

in the Call Back settings.

After successful login, the PSTN callers should follow the voice instructions for reconfiguring the existing entry in Authorized Phone database.

The detected PSTN caller address must correspond to the one applied by the caller, the FXO line must be available on the Quadro, there must be

network connectivity and the destination must be reachable. The PSTN caller will then be disconnected from the Quadro's Auto Attendant and the

defined Call Back destination will receive a call from the Quadro within the next 45 seconds. Answering the incoming call, the PSTN caller will be

reconnected to the Quadro's Auto Attendant.

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Quadro SW-Version 4.1.x Betriebsanweisung Seite 12

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