Quadro Quadro16xi Installationsanleitung PDF herunterladen (Seite 63)

Quadro Manual II: Administrator's Guide Administrator’s Menus

Quadro2x, 2xi, Quadro4x, 4xi, Quadro16x, 16xi; (SW Version 5.2.x) 62

• Try to establish secure calls, accept anything - system will try first to establish secure call, but will fallback to unsecure call if party

doesn't accept secure calls; both secure and unsecure incoming calls will be accepted, as requested by remote party, with the preference

given to establishing secure call.

• Make unsecure calls, accept anything - system will establish unsecure outgoing calls, but both secure and unsecure incoming calls will

be accepted as requested by remote party.

For Auto Attendant, the following options are available:

• Accept only secure calls - only the secure calls will be accepted.

• Accept only unsecure calls - only the unsecure calls will accepted.

• Accept anything - both secure and unsecure incoming calls will be accepted.

For bandwidth used by secure calls, see Needed Bandwidth for IP Calls

Call Park Service

Call Park service is used to store a call on a specific number so that any other user on the system can retrieve it. For example, a user receives a call

but wants to take it in a conference room where it is possible to speak privately. Transferring the call to the conference room is not an option because

the conference room it is transferred to might be in use, or the user is unable to walk to the conference room in time to answer the call. The user can

use Call Park to place the call at a specific number and then retrieve when they reach the conference room.

To use the Call Park feature, at least one Call Park extension should be created in the Extensions Management

table. Additionally, two lists should

be defined for the call park extension: Park Access List for users that might park a call to the corresponding Call Park extension and Retrieve

Access List for the users that can pick up calls parked to that extension. By default, both of these lists have entries so any PBX extension on the

Quadro can park the call, and any destination can retrieve the parked call. Any limitations to these settings should be done individually for each call

park extension.

To park a call, the Quadro user which has been previously added to the Park Access List for at least one of the available Call Park extension on the

Quadro should dial the appropriate digit combination (see Feature Codes) during the call. The active call will go on hold, while the PBX number and

the SIP username (if it is registered on the SIP server) of the first available call park extension where the user is added will be played to him/her. The

Call Parking is valid for the period defined in the Call Park Extension Settings

. By default it is 15 minutes. During that time hold music (if configured)

will be played to the parked party. When the Retrieve Timeout expires, the phone that initiated the call parking will start to ring. If no one picks up

the parked call, or if the phone is off hook, the parked call will be automatically disconnected.

The pickup user will be able to pick up the parked call from any destination by calling the extension where the call has been parked (either by its PBX

number or SIP address). The authentication password will be prompted (if configured) of the call park extension in order to retrieve the parked call.

For example, the Call Park extension 77 is created which has been registered on the SIP Server under the 892220 registration username. The

Quadro user is added to the Park Access List, while the phone at the remote location is added to the Park Access List of that call park extension.

While being on a call with user A, the Quadro user dials the appropriate calling code. As a reply, Quadro will play the extension 77 and SIP

username 892220 to the Quadro user. The user A goes on hold. The Quadro user moves to a remote location and makes a call to the call park

extension. The Quadro user enters call park extension’s password and resumes the conversation with user A.

Please Note: Anyone who wishes to retrieve the parked call will be requested to pass a password authentication (if the password is defined for the

call park extension) to resume the parked call. The parked call will be disconnected if an incorrect password has been inserted and authentication

has been rejected. To avoid unexpected calls received on the extension used for call parking, it is recommended to use virtual extensions for the

Call Park service.

Upload Universal Extension Recordings

The Upload Universal Extension Recordings are to be defined by the Quadro administrator and will be present instead of the default voice

messages for all extensions on the Quadro. They will be used when no custom messages have been uploaded or recorded.

The following system messages can be uploaded from this page:

• Hold Music – played to the held user

• Voice Mail Regular Greeting – played when a caller reaches the extension’s voice mailbox

• Voice Mail Out-of-Office Greeting – played when a caller reaches the extension’s voice mailbox if the Out-of-office greeting is enabled

• Incoming call blocking - played when a blocked user calls the extension

• Outgoing call blocking – played when the extension dials a blocked destination

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